Shipping policy

Delivery and freight

Products are delivered by parcel or freight depending on size and weight. Available methods and charges are shown at checkout. Stated delivery times are estimates unless a binding delivery date has been expressly confirmed.

Large heating appliances, fireplaces, boilers and other heavy products are normally shipped by freight. The customer must ensure suitable vehicle access. Unless otherwise agreed, delivery does not include carrying inside, lifting, installation, electrical or plumbing work, commissioning or removal of old equipment.

Complaints and transport damage

Inspect the delivery as soon as possible. Visible transport damage should, where possible, be noted on the transport document and photographed before packaging is discarded. In the event of a defect or transport damage, contact Kardonar and provide, where possible, the order/invoice number, model and serial number, a description and photographs. Do not return the product before receiving instructions.